Due to the intimate nature of our business, no lingerie or any other items will be refunded. Non-intimate items like corsets and babydolls (ONLY THE TOP PART) may be exchanged. We don’t exchange bottoms, stockings, body-stockings, sexy sets or teddies at all for hygiene reasons.
Our sizes are REAL SA Sizes. PLEASE choose the size you wear in most SA Shops, consider your bra size, please. If purchasing lingerie, please pay attention to the size details to avoid purchasing the wrong size. If you are unsure about a particular size or fit, please feel free to contact us for advice. We will help anytime. Cancellation of orders by the client will incur a 20% cancellation and administration fee. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client. All orders in the Pretoria and Johannesburg region may have same day delivery or a maximum of two working days from the date of order.
Orders in main cities will take 1-2 working days. Outside areas such as plots, farms, smallholdings and small cities might take a few days longer. Orders get sent urgently so we are sure to get it with you asap. Lollipop Lingerie will not be held any responsibility for lost or damaged goods by any 3rd party delivery services (Couriers), although every effort will be given to ensure the fastest and best delivery for the chosen method.