Refunds and Returns Policy

Return Eligibility:

  • Returns must be initiated within 30 days of receiving your order.
  • Items must be in their original condition: unwashed, unworn, and with all original tags and packaging intact.
  • Due to hygiene reasons, certain items such as underwear, swimwear, and pierced jewelry are not eligible for return unless defective.

Return Process:

  1. Initiate a Return: Contact our customer service team via email (info@lollipoplingerie.co.za) or phone (060 777 1456), or Whatsapp 082 386 1668 to initiate a return. Please provide your order number and the reason for return.
  2. Return Authorization: Once your return request is reviewed, you will receive a return authorization number and instructions on how to send back your items.
  3. Packing Your Return: Securely pack the items in the original packaging, if possible. Include any paperwork, accessories, and tags that were included with your purchase.
  4. Shipping the Return: Send your return package using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or an incorrect item was received.
  5. Processing Your Return: Returns are processed within 7-10 business days of receipt. Refunds are issued to the original payment method or as store credit, depending on the original purchase and return request.

Exchanges:

  • Due to inventory constraints, we cannot guarantee exchanges. We recommend returning the original item for a refund and placing a new order for the desired item.

Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately. We will provide instructions for returning the item at no cost to you and arrange for a replacement or refund.

International Returns:

  • International customers are responsible for return shipping costs, as well as any customs duties or taxes incurred on the return shipment.

Shipping and Returns Policy

Welcome to our Shipping and Returns Policy page. We are committed to ensuring a smooth and satisfactory experience for all our customers. Below you will find detailed information regarding our policies on shipping and returns. Our aim is to make your shopping journey as hassle-free as possible, from selection through to satisfaction.

Shipping Policy

Processing Times:

  • Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Custom orders may have longer processing times. Customers will be notified of the expected processing time upon order.

Shipping Options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Delivery times vary by destination. Please note that international orders may be subject to customs inspections and import taxes unique to your country.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the shipping destination. The total shipping cost will be displayed at checkout.

Tracking Your Order:

  • Once your order has been shipped, you will receive an email with your tracking number and instructions on how to track your package.
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Customer Support

Our customer support team is here to assist you with any questions or concerns regarding our shipping and returns policy. Please don’t hesitate to reach out to us. We value your business and are dedicated to ensuring your satisfaction.

Thank you for shopping with us. We appreciate your understanding and adherence to our Shipping and Returns Policy.

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